Returns

Last updated October 5, 2026

Buy with confidence — if a card isn't what you expected, we'll make it right.

14-day returns

• Request a return within 14 days of delivery by emailing hello@cactus-cards-az.com with your order details.
• Cards must come back in the same condition and holder they shipped in — graded slabs uncracked, raw cards in their original sleeve and top loader.
• Refunds go to the original payment method within 7 days of the returned card reaching us.
• No exchanges. Returns are for a refund only.

Return shipping

If we made the mistake (wrong card, condition not as described, or a card that is not authentic), the return label is on us. Otherwise the buyer covers return shipping — we recommend tracked shipping, since the card is your responsibility until it's back in our hands.

Not returnable

• Cards damaged after delivery, or slabs that have been cracked open.
• Best-offer sales are final: any card sold below its listed price (an accepted offer) can't be returned, unless it was not as described or not authentic. Cards bought at the listed price have the full 14 days.

Authenticity

Every card we sell is guaranteed authentic. If a card, raw or graded, is shown not to be genuine, email us within 30 days of delivery: we refund the full price, including shipping, within 7 days of the returned card reaching us, the same as any return. A grade is the grading company's opinion, not ours. Full wording is in our Terms of Service, section 6 (Condition and grading).

Something arrive damaged?

Email photos of the card and packaging within 48 hours of delivery and we'll sort it out — every shipment is tracked. Tracked & insured orders (the default for orders over $20; free at $50 or more) are covered for loss in the mail up to $100, and coverage above that can be purchased; economy envelopes are tracked but not insured (see Shipping).